Refund & Cancellation Policy
We are committed to providing a reliable and transparent experience to all of our customers. Please review the following policy to understand when a refund or cancellation may be possible.
Refund Policy
Refunds are available only if we fail to deliver your order within the promised delivery timeframe. The expected delivery window is stated at the time of your purchase.
If we do not fulfill your order within the agreed period, and no delivery has occurred, you may request a full refund. However, if your order has been delivered in full and as described, we cannot issue a refund.
Order Cancellation Policy
You may cancel your order only if it has not yet entered the processing stage. If your request reaches us before we begin handling or fulfilling the order, we will issue a full refund.
Once your order is in progress or has been placed in the fulfillment queue, cancellation is no longer possible and a refund cannot be issued.
Additional Information
To request a refund or cancellation, please contact our support team at [email protected] with your order ID and the reason for your request.
All requests will be reviewed and processed based on the status and timing of your order.
We reserve the right to decline refund or cancellation requests if the order has been processed, delivered, or completed in accordance with the terms provided during checkout.